Frequently Asked Questions

Christmas 2020 Shipping Deadlines:

Original Art

Original Artwork is shipped using USPS Standard or Expedited services. Please allow 3 business days to prepare your package for shipping. Please contact us if you would prefer to ship the artwork using a different shipping service. Additional charges may apply.

USPS Priority cut off shipping date - December 15th (excludes Alaska and Hawaii)

USPS Expedited cut off shipping date - December 19th (excludes Alaska and Hawaii)

Art Prints

The following shipping cutoff dates do NOT include production time.

Domestic Orders:

Tuesday, December 15 - FedEx Ground and UPS Ground
Wednesday, December 16 - UPSMI Domestic
Friday, December 18 - Last chance for Overnight Saturday Delivery before Christmas (FedEx and UPS)
Saturday, December 19 - USPS Priority
Monday, December 21 - FedEx Express Saver
Tuesday, December 22 - 2-Day Shipping (FedEx and UPS)
Wednesday, December 23 - Standard Overnight (FedEx and UPS)

International Orders:

Tuesday, December 1 - APC International
Friday, December 4 - UPSMI International
Monday, December 7 - USPS First Class International
Monday, December 7- USPS Priority International
Friday, December 18 - UPS WorldWide Expedited/WorldWide Saver
Friday, December 18 - FedEx International Economy / International Priority

To get your final order cutoff dates, add in the production times found here: https://bayphoto.com/production-times/

What is your shipping Policy?

Upon checkout you will be offered to choose from Standard or Expedited shipping, which is calculated based on the weight of the artwork and your location. Please note that due to COVID-19 processing of all orders may be delayed. If you have a specific deadline, please reach out directly before placing an order, and we will make every effort to accommodate you.

Originals Only

If you live in the Chattanooga, TN area, you will also be offered an option of a free pickup. Please email romanovagallery@gmail.com if this is not the case or if you have any other questions regarding shipping.

What is your Policy on Returns/Exchanges/Refunds?

All sales are final. We understand that there may be some unique circumstances that arise, and in some very rare cases we offer to take the artwork back, which must be shipped with the same carrier it was delivered with, and must have insurance covering the value of the art piece. Buyer must pay for return shipping. Original shipping is non-refundable. Please email romanovagallery@gmail.com if you have any questions.

Sales Taxes

Sales taxes will be charged on items shipping to an address in the State of Tennessee. Items shipping to an address in any of the other 49 states will not be subject to sales tax.

How can I keep up with your new work?

Please sign up for our occasional newsletters and follow up on social media.

I am an artist and would like to be represented by you, how can I submit my work?

If you are an artist seeking representation, please reach out to us. We are always happy to hear from talented artists who work in any genre and medium. As our company grows, we will be looking to expand our portfolio of artists. Please send an email to Natasha at romanovagallery@gmail.com with a link to your website and/or social media account(s) that showcase your work.

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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.