Frequently Asked Questions
Christmas 2020 Shipping Deadlines:
Original ArtOriginal Artwork is shipped using USPS Standard or Expedited services. Please allow 3 business days to prepare your package for shipping. Please contact us if you would prefer to ship the artwork using a different shipping service. Additional charges may apply.
USPS Priority cut off shipping date - December 15th (excludes Alaska and Hawaii)
USPS Expedited cut off shipping date - December 19th (excludes Alaska and Hawaii)
Art PrintsWhat is your shipping Policy?
Upon checkout you will be offered to choose from Standard or Expedited shipping, which is calculated based on the weight of the artwork and your location. Please note that due to COVID-19 processing of all orders may be delayed. If you have a specific deadline, please reach out directly before placing an order, and we will make every effort to accommodate you.
Originals Only
If you live in the Chattanooga, TN area, you will also be offered an option of a free pickup. Please email romanovagallery@gmail.com if this is not the case or if you have any other questions regarding shipping.
What is your Policy on Returns/Exchanges/Refunds?
All sales are final. We understand that there may be some unique circumstances that arise, and in some very rare cases we offer to take the artwork back, which must be shipped with the same carrier it was delivered with, and must have insurance covering the value of the art piece. Buyer must pay for return shipping. Original shipping is non-refundable. Please email romanovagallery@gmail.com if you have any questions.
Sales Taxes
Sales taxes will be charged on items shipping to an address in the State of Tennessee. Items shipping to an address in any of the other 49 states will not be subject to sales tax.
How can I keep up with your new work?
Please sign up for our occasional newsletters and follow up on social media.
I am an artist and would like to be represented by you, how can I submit my work?
If you are an artist seeking representation, please reach out to us. We are always happy to hear from talented artists who work in any genre and medium. As our company grows, we will be looking to expand our portfolio of artists. Please send an email to Natasha at romanovagallery@gmail.com with a link to your website and/or social media account(s) that showcase your work.
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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.
This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
